FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to the most common questions we receive. If you need further assistance, please don’t hesitate to contact our customer service team.

1. What is the best way to find the right products for my skin type?

To find the best products for your skin, we recommend reviewing our Product Guide on the website, which breaks down which ingredients are ideal for different skin concerns. If you're unsure, our customer service team is happy to help you select the best products for your needs. You can also check out our Skin Quiz, which helps recommend products based on your skin type and goals.

2. Are your products safe for sensitive skin?

Yes! We formulate our products with gentle, natural ingredients like Kojic Acid, Alpha Arbutin, and Glutathione to ensure they are effective yet suitable for most skin types, including sensitive skin. However, we always recommend doing a patch test before using any new product, especially if you have highly sensitive skin.

3. How long will it take to receive my order?

• Standard Shipping: 7-14 business days
• Expedited Shipping: 5-7 business days
• Overnight Shipping: 3 business day (available for orders placed before 12:00 PM EST)

Once your order is shipped, you'll receive tracking details to monitor your package’s journey.

4. Can I track my order?

Absolutely! Once your order ships, you will receive an email with tracking information. You can use this tracking number to follow your package’s progress until it arrives.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary depending on your location. Please note that any applicable customs duties, taxes, or fees will be the responsibility of the customer.

6. How do I know if an item is in stock?

If an item is in stock, it will be available for purchase on our website. If an item is out of stock, it will be clearly marked as “Out of Stock” on the product page. You can also sign up to receive an email notification when the product becomes available again.

7. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused! If you receive a damaged or incorrect item, please contact our customer service team immediately at support@sakiahbeauty.com. Please provide your order number and a photo of the damaged or incorrect product, and we’ll send you a replacement or issue a refund as needed.

8. Can I change or cancel my order after I’ve placed it?

Once an order is placed, it’s processed quickly to ensure prompt shipping. If you need to make any changes or cancel your order, please contact us as soon as possible. If the order has already been shipped, we cannot cancel or modify it. However, you can return or exchange the product once it arrives.

9. How do I return an item?

We offer easy returns within 30 days of purchase, as long as the item is unused and unopened. For more details, visit our Returns & Exchanges Policy. If you need assistance, please contact our customer service team, and we’ll guide you through the process.

10. Are your products cruelty-free?

Yes! We are proud to say that all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers also adhere to the same ethical standards.

11. Do you offer gift cards?

Yes, we offer digital gift cards that are available for purchase directly on our website. They can be redeemed for any product on our store. Simply visit the Gift Card page to buy one.

12. How do I redeem a promo code?

To redeem a promo code, simply enter the code during checkout in the designated Promo Code field. Your discount will be applied before you complete your purchase. If you have any trouble, feel free to contact our customer service team.

13. How can I stay updated on sales or new product launches?

We’d love for you to stay in the loop! You can sign up for our newsletter at the bottom of the page to receive exclusive promotions, product updates, and skincare tips directly in your inbox. You can also follow us on social media for the latest news and offers.

14. Are your products suitable for pregnancy?

While our products are formulated with natural ingredients, we always recommend consulting with your healthcare provider before using new skincare products during pregnancy, especially if you have concerns about any specific ingredient.

15. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! You can reach us by:

• Email: support@sakiahbeauty.com
• Phone: 754-25-6025 (WhatsApp)
• Live Chat: Available on our website during business hours.